Last updated: 27 July 2026
Winful Chronicles respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit winfulchronicles.com, contact us or purchase products from our online store.
1. Who we are
Winful Chronicles is an online retail and creative business operated by a sole trader in the United Kingdom.
Website: winfulchronicles.com
Email: hello@winfulchronicles.com
For privacy and data-protection enquiries, please contact us using the email address above.
2. Information we collect
We may collect the following information:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and transaction details
- Account login information
- Messages sent through our contact forms
- Product reviews or customer-service communications
- Technical information such as your IP address, browser type and device information
- Cookie and website-usage information
We do not normally receive or store your complete debit-card, credit-card or PayPal login details. Payments are processed by payment providers such as WooPayments and PayPal.
3. How we use your information
We use personal information to:
- Process and deliver orders
- Take and manage payments
- Create and manage customer accounts
- Provide order confirmations and customer support
- Process cancellations, returns and refunds
- Prevent fraud and protect our website
- Maintain business and accounting records
- Improve our website, products and services
- Send marketing communications where you have consented or where the law otherwise permits us to do so
- Meet our legal and regulatory obligations
4. Our lawful reasons for using your information
Depending on the situation, we process personal information because:
- It is necessary to fulfil a contract with you, such as processing an order.
- We must comply with a legal obligation.
- We have a legitimate business interest, such as preventing fraud or improving our service.
- You have given consent, such as opting in to marketing emails.
You may withdraw consent to marketing communications at any time.
5. Who we share information with
We may share relevant personal information with trusted service providers, including:
- WooCommerce and our website-hosting provider
- Printify or other fulfilment and print-on-demand providers
- Delivery and courier companies
- WooPayments, PayPal and other payment providers
- Email, analytics, security and website-support providers
- Professional advisers, regulators or public authorities where required by law
We only share information needed for the relevant service.
Some service providers may process information outside the United Kingdom. Where this happens, we expect appropriate legal safeguards to be used.
6. Payment information
Payments made through our website may be processed by WooPayments or PayPal.
These providers process payment information under their own privacy policies and security procedures. Winful Chronicles does not normally store customers’ complete payment-card details.
7. Cookies
Our website may use essential cookies to operate the shop, basket, checkout, account and security features.
We may also use analytics, performance or marketing cookies where you have provided the required consent.
You can manage cookies through the cookie banner or your browser settings. Disabling essential cookies may prevent parts of the website from working correctly.
8. How long we keep information
We retain personal information only for as long as reasonably necessary.
Our current retention periods include:
- Pending orders: 7 days
- Failed orders: 30 days
- Cancelled orders: 12 months
- Inactive customer accounts: 24 months
- Completed and refunded orders: up to 72 months
- Customer-service communications: for as long as reasonably necessary to resolve the matter
- Marketing information: until you unsubscribe or withdraw consent
Some records may be retained for longer where required for legal, accounting, fraud-prevention or dispute-resolution purposes.
9. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of your personal information
- Ask us to correct inaccurate information
- Ask us to delete information
- Restrict how information is used
- Object to certain uses of information
- Withdraw consent
- Ask for information in a portable format
- Complain to the Information Commissioner’s Office
To exercise your rights, email hello@winfulchronicles.com.
We may need to verify your identity before responding.
10. Marketing communications
We will only send marketing communications where permitted by law.
You can unsubscribe at any time by:
- Using the unsubscribe link in an email, or
- Contacting hello@winfulchronicles.com
We do not sell your personal information to advertisers.
11. Security
We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No internet service is completely secure, but we regularly review the measures used to protect the website and customer information.
12. Children
Our website and store are not specifically directed at children, and we do not knowingly collect personal information directly from children without appropriate permission.
13. Links to other websites
Our website may contain links to third-party websites, including Amazon, PayPal and social-media platforms.
We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal information.
14. Complaints
Please contact us first if you have concerns about how we use your personal information:
You also have the right to complain to the UK Information Commissioner’s Office.
15. Changes to this policy
We may update this Privacy Policy when our services, suppliers or legal responsibilities change.
The latest version will always be published on this page with the updated date.