Terms and Conditions - Winful Chronicles

Last updated: 27 July 2026

These Terms and Conditions apply when you visit winfulchronicles.com or purchase products from Winful Chronicles.

Please read them carefully before placing an order.

1. About Winful Chronicles

Winful Chronicles is an online retail and creative business operated by a sole trader in the United Kingdom.

Website: winfulchronicles.com
Customer-service email: hello@winfulchronicles.com

2. Using our website

You agree to use this website only for lawful purposes.

You must not:

Attempt to interfere with the website’s security or operation
Introduce viruses or harmful technology
Use the website fraudulently
Copy or misuse our content, branding or designs
Provide false information when placing an order

We may suspend access where we reasonably believe the website is being misused.

3. Products

We sell products that may include:

Clothing and accessories
Mugs and drinkware
Notebooks and journals
Tote bags
Phone cases and laptop sleeves
Wall art
Books
Digital products and downloads

Product colours may appear slightly different depending on your device screen.

Because some merchandise is produced by print-on-demand providers, minor differences in placement, colour or finish may occur. These differences do not affect your statutory rights where a product is faulty, damaged or not as described.

4. Product information

We take reasonable care to ensure that descriptions, images, sizes and prices are accurate.

Please check:

Product measurements
Clothing sizes
Device compatibility
Colour selections
Personalisation details
Delivery information

before submitting your order.

5. Prices

All prices are displayed in Pound sterling (£) unless stated otherwise.

The total amount payable, including any applicable delivery costs, will be shown before you place your order.

We may change prices at any time, but changes will not affect an order that has already been accepted.

Businesses must provide clear information about prices, mandatory charges and delivery costs before a customer completes an online purchase.

6. Placing an order

You can place an order through the website by:

Selecting a product
Choosing the required options
Adding the product to your basket
Entering your billing and delivery information
Selecting a payment method
Reviewing the total cost
Submitting the order

You are responsible for checking that all information is correct before placing the order.

7. Order acceptance

After you place an order, you should receive an acknowledgement email.

This acknowledgement does not always mean that the order has been accepted.

A contract is formed when:

We confirm that the order has been accepted, or
Processing or fulfilment of the order begins

We may reject or cancel an order where:

Payment is not authorised
A product is unavailable
Information supplied is incomplete or incorrect
There is an obvious pricing or description error
We reasonably suspect fraud or misuse
Delivery cannot be completed to the address supplied

If we cancel an order after payment has been taken, we will arrange a refund.

8. Payments

Payments may be processed through:

WooPayments
PayPal
Other payment methods displayed at checkout

Payment providers may conduct identity, security and fraud checks under their own terms and privacy policies.

We do not normally store complete payment-card information.

9. Delivery

Delivery times shown on the website are estimates unless expressly stated otherwise.

Print-on-demand products may require both:

Production time
Delivery time

Different items in one order may arrive separately because they may be fulfilled by different providers.

You are responsible for providing a complete and accurate delivery address.

Further information is available in our Shipping Policy.

10. Your right to cancel

For most goods purchased online, UK consumers normally have the right to cancel without giving a reason.

You may tell us that you wish to cancel within 14 days after receiving the goods. After notifying us, you normally have a further 14 days to return them.

To cancel, contact:

hello@winfulchronicles.com

Please provide:

Your name
Order number
The product being cancelled
A clear statement that you wish to cancel

Your cancellation rights are subject to the exceptions explained below.

11. Exceptions to cancellation rights

The right to cancel may not apply to:

Personalised or custom-made products
Products made to your specifications
Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed
Digital content supplied immediately after you expressly agree to begin the download and acknowledge that your cancellation right will be lost
Other products excluded by applicable consumer law

A product is not automatically non-returnable merely because it was produced after the order was placed. The exception generally concerns genuinely personalised or made-to-specification goods.

12. Returning unwanted goods

Unless the product is faulty or we agree otherwise, you are normally responsible for the cost of returning unwanted goods.

Returned products should be:

Unused
Unwashed
Unworn
In resalable condition
Returned with original packaging where reasonably possible

You must take reasonable care of the product while it is in your possession.

We may reduce a refund where the product has been handled beyond what would reasonably be permitted when examining it in a shop, where the law allows this.

Do not return a product until you have contacted us and received return instructions.

13. Refunds after cancellation

Where you have a legal right to cancel, refunds will normally include:

The product price
The cost of the least expensive standard delivery option offered, where legally required

Extra costs paid for premium or express delivery may not be refunded.

We may wait until we receive the returned goods or evidence that they have been sent before issuing the refund.

Refunds are generally due within the legally required period after return or evidence of return.

Refunds will normally be made using the original payment method.

14. Faulty, damaged or incorrect products

Your statutory rights are not affected by these Terms.

Products must be:

Of satisfactory quality
Fit for their normal purpose
As described

These protections are contained in the Consumer Rights Act 2015.

Damaged
Faulty
Incorrect
Significantly different from its description

Please include your order number and clear photographs where appropriate.

Depending on the circumstances and your legal rights, we may offer:

A replacement
A repair
A price reduction
A refund

15. Personalised products

You are responsible for checking personalisation details before submitting an order.

We are not responsible for errors entered or approved by the customer, including:

Misspellings
Incorrect names
Incorrect dates
Incorrect wording
Incorrect device models
Incorrect sizes

This does not exclude responsibility where we fail to follow the information correctly supplied by you.

16. Digital products

Digital products may include ebooks, audiobooks, printable materials or downloadable files.

You must not:

Resell them
Share them publicly
Upload them to file-sharing services
Reproduce them for commercial use
Remove copyright or branding information

Digital products are licensed for your personal use unless the product description expressly permits another use.

Where you request immediate access to digital content and acknowledge that your cancellation right will be lost once supply begins, you may no longer have the normal 14-day right to cancel that digital purchase.

17. Intellectual property

All content on the website, including:

Logos
Scripture artwork
Product designs
Written content
Graphics
Photographs
Book covers
Branding
Digital downloads

is owned by or licensed to Winful Chronicles unless stated otherwise.

You may not reproduce, sell, distribute or commercially exploit our content without written permission.

18. Discount codes

Discount and promotional codes:

Must be used before expiry
May be limited to selected products
May be limited to one use per customer
Cannot normally be exchanged for cash
Cannot be combined unless stated otherwise

We may withdraw a promotion where there is an error, misuse or fraud, subject to applicable law.

19. Website availability

We try to keep the website available and accurate, but we cannot guarantee uninterrupted access.

We may temporarily suspend parts of the website for:

Maintenance
Security
Updates
Technical problems
Circumstances outside our reasonable control

20. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Any other liability that cannot legally be excluded

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

For consumers, we supply products only for private and domestic use unless otherwise agreed.

21. Events outside our control

We are not responsible for delays caused by circumstances outside our reasonable control, such as:

Courier disruption
Severe weather
Industrial action
Customs delays
Supplier disruption
Internet or payment-system failures
Government restrictions

We will try to contact you and minimise the effect of the delay.

22. Complaints

Please contact:

hello@winfulchronicles.com

Include your order number and a clear explanation of the issue.

We will try to respond within a reasonable period.

23. Changes to these Terms

We may update these Terms to reflect changes to:

Our products
Our website
Our suppliers
Payment providers
Applicable law

The version applying to an order will normally be the version available when the order was placed.

24. Governing law

These Terms are governed by the laws applicable in the United Kingdom.

If you are a consumer, you may also benefit from mandatory legal protections in the part of the United Kingdom where you live.

Nothing in these Terms removes rights provided by consumer law.