Last updated: 27 July 2026
This Shipping Policy explains how orders placed through winfulchronicles.com are processed and delivered.
1. Order processing
Many Winful Chronicles merchandise products are made to order through print-on-demand fulfilment partners.
This means an order may require:
- Production time
- Packaging time
- Delivery time
Production begins after payment has been successfully authorised and the order details have been accepted.
2. Estimated delivery times
Delivery estimates shown on product pages or at checkout are estimates rather than guaranteed delivery dates.
The total delivery time may vary depend on:
- The product ordered
- The selected print provider
- The customer’s delivery address
- Production time
- Courier availability
- Public holidays
- Seasonal demand
- Customs processing
- Severe weather or other disruption
Printify explains that available couriers and estimated delivery times depend on the selected print provider’s arrangements.
We will provide delivery information and charges before the customer completes an order, as required for online sales.
3. United Kingdom delivery
We are initially serving customers within the United Kingdom.
Available shipping methods and charges will be displayed at checkout after the customer enters their delivery address.
Where possible, orders may be fulfilled by a UK-based print provider. However, the fulfilment location can vary depending on product availability and the selected provider.
4. Production time
Print-on-demand products are created specifically after an order is placed.
Production time varies by product and print provider. Customers should allow for production time in addition to the estimated shipping time.
During busy periods, including Christmas and promotional events, production may take longer than usual.
5. Shipping charges
Shipping charges are calculated and displayed at checkout unless a product or promotion expressly includes free delivery.
The customer will see the applicable delivery cost before submitting payment.
We will not add optional delivery charges without the customer’s express agreement.
6. Separate parcels
Items from the same order may:
- Be produced by different print providers
- Be dispatched on different dates
- Arrive in separate parcels
This does not necessarily mean that an item is missing.
Where tracking is available, separate tracking details may be supplied for each parcel.
7. Tracking information
Where the selected delivery service includes tracking, tracking details will normally be sent by email after dispatch.
Some print providers or delivery services may not offer full tracking. Printify confirms that tracking availability varies according to the provider and shipping method.
8. Delivery address
Customers are responsible for providing a complete and accurate delivery address.
Before placing an order, please check:
- House number and street
- Flat or apartment number
- Town or city
- County, where required
- Postcode
- Country
- Contact telephone number
Please contact us immediately if you notice an error:
We cannot guarantee that an address can be changed after an order has entered production or been dispatched.
9. Failed delivery or returned parcels
If delivery cannot be completed because:
- The address was incorrect or incomplete
- The customer did not collect the parcel
- Delivery was refused
- The courier was unable to access the property
the parcel may be returned to the sender or fulfilment provider.
Additional postage charges may apply if the customer asks us to resend an order where the delivery failure resulted from incorrect information or failure to collect it.
This does not affect the customer’s statutory rights where the problem was caused by us, the fulfilment provider or the courier.
10. Delayed orders
Please allow the estimated production and delivery period before reporting an order as delayed.
If the expected period has passed, contact:
Include:
- Your name
- Order number
- Delivery postcode
- Product ordered
We will review the order status and contact the fulfilment provider or courier where appropriate.
11. Lost parcels
If tracking indicates that a parcel has been delivered but you have not received it, please:
- Check with other household members
- Check any safe place
- Ask nearby neighbours
- Contact the courier where possible
Then contact us promptly so that we can investigate.
A replacement or refund will depend on the findings of the courier and the customer’s legal rights.
12. Damaged parcels
If an order arrives damaged, contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the outer and inner packaging where possible
Do not dispose of the product or packaging until we confirm whether they are required for the investigation.
13. Incorrect products
If you receive the wrong product, colour, size or design, contact us promptly with your order number and photographs.
Where the error was caused by us or our fulfilment provider, we will arrange an appropriate remedy in accordance with your statutory rights.
14. Customs and import charges
If international delivery is introduced later, the customer may be responsible for:
- Customs duties
- Import VAT
- Handling fees
- Local taxes
These charges may be collected by customs authorities or the delivery company and are not always included in the amount paid at checkout.
Any international shipping information will be displayed as clearly as reasonably possible before purchase.
15. Shipping restrictions
Certain products or print providers may not deliver to every location.
An order may be delayed, placed on hold or cancelled where delivery to the selected destination is unavailable. Printify may also require a different provider to be selected where a shipping restriction applies.
If we cannot fulfil an order, we will contact the customer and arrange an alternative or refund where appropriate.
16. Delivery deadlines
Please contact us before ordering if an item is needed for a particular event or date.
We cannot guarantee delivery by birthdays, holidays, graduations, Christmas or other special dates unless an express guaranteed service is offered and confirmed.
17. Contact
For questions about shipping or delivery, contact:
Winful Chronicles
hello@winfulchronicles.com
winfulchronicles.com